Refund policy


Return and Refund Policy

At Bright Bazaar, we want you to be completely satisfied with your purchase. As a UK-based business, our policies align with the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods without giving any reason.

  • Cancellation Window: The cancellation period expires 14 calendar days after the day on which you (or a third party designated by you) take physical possession of the goods.

  • How to Notify Us: To exercise your right to cancel, you must inform us of your decision by contacting us at brightbazaarstore@outlook.com before the 14-day period expires.

  • Return Deadline: After notifying us, you have an additional 14 calendar days to send the items back to us.

2. Eligibility and Return Conditions

To qualify for a valid return under your right to cancel:

  • Items must be unused, unworn, unwashed, and in the exact condition in which you received them.

  • Items must be in their original packaging, complete with all original tags, labels, and protective seals intact.

  • You must provide proof of purchase (such as your order number or order confirmation email).

Exceptions / Non-Returnable Goods: In accordance with UK regulatory exemptions, the following items cannot be returned unless they arrive damaged or faulty:

  • Personal hygiene products, cosmetics, or intimate items where the protective hygiene seal has been broken or opened.

  • Custom-made, bespoke, or personalized items.

  • Perishable goods or products with a short shelf life.

3. Return Process

  1. Send an email to brightbazaarstore@outlook.com stating your order number and the item(s) you wish to return.

  2. Our customer service team will review your request and reply with the authorized UK return address and return instructions.

  3. Securely pack the item to prevent damage during transport. Include your order number inside the package.

Note: Returns sent without prior contact and authorization will not be processed.

4. Return Postage Costs

  • Customer Responsibility: Unless the item delivered is faulty, damaged, or incorrect, you are responsible for paying the direct cost of returning the goods.

  • Tracked Shipping: We strongly recommend using a tracked postal service or purchasing parcel insurance. Bright Bazaar cannot accept responsibility for items lost or damaged during transit back to us.

5. Damaged, Faulty, or Incorrect Goods

Under the UK Consumer Rights Act 2015, you are entitled to products that are as described, fit for purpose, and of satisfactory quality.

  • Within 30 Days: If your item arrives damaged, defective, or incorrect, please contact us immediately at brightbazaarstore@outlook.com or call +44 7869 163103 with photo or video evidence. You will be offered a full refund or a free replacement.

  • After 30 Days: If a fault develops after 30 days of receipt, you may be entitled to a repair or replacement. If a repair or replacement is not possible, a full or partial refund will be provided.

  • Return Costs for Faulty Items: We will cover reasonable return postage fees for verified faulty or incorrect items.

6. Refunds and Processing Times

  • Inspection: Upon receiving and inspecting your returned package, we will notify you by email regarding the approval or rejection of your refund.

  • Payment Method: Approved refunds will be credited directly to the original payment method used via Shopify Payments.

  • Refund Timeline: Refunds are processed within 14 calendar days of receiving the returned goods (or proof of return dispatch). Please allow 2 to 5 additional business days for the funds to reflect in your bank account depending on your card issuer.

  • Outbound Shipping Cost: If you cancel your full order within the 14-day statutory period, we will refund the cost of standard outbound delivery. Express shipping surcharges are non-refundable.

7. Contact Details

For any questions concerning returns or refunds, please reach out to us:

  • Store Name: Bright Bazaar

  • Email: brightbazaarstore@outlook.com

  • Telephone: +44 7869 163103